103.
Do Not Call - The New Marketing Reality
102.
The Privacy Marketing Connection/Mis-Connection
101. Customer Centric '07 - Enhancing Strategic Customer Experience
Management in your Organization - Kuala Lampur
100. Hooked - The Psychology of the Customer Experience
99. Great Brands: How to Define and Measure Brand Equity
98. Branding Out™ from the Crowd
97. The New Direct Marketing
96. The Future of Marketing Summit
95. 10 Best Practices in CRM Deployment: Lessons from 22 Leading
Companies
94.
Passionate & Profitable: Why Customer Strategies Fail
and 10 Steps to Do Them Right!
93. Building Long-Term Relationships with Customers in a Era
of Permission Marketing
92. Return on Customer (ROC): The New Business Imperative:
Measuring a Firm's Real Value Creation
91. What Do Winners do? - Best Practices in Communications-Enabled
Enterprises
90. Crossfire: Taking the Marketing Strategy Into the Call
Center
89. Clued In - How to Keep Customers Coming Back Again and
Again
88. State of the Nation IV: What Impact Does
Customer Management Really Have on Business Performance?
87. Climbing the Service Curve: Deriving Real Returns from
Rising Customer Expectations
86.
"Wake up Call" - To fix CRM, Fix the Customer Experience
Now!
85. Cataloguing in the Canadian Marketplace
84. Clued In - How To Keep Customers Coming Back Again and
Again
83. The Challenges and Opportunities in the Multi-Channel
Marketing World
82. Real Breakthroughs in Business-to-Business Direct Marketing:
B2B Direct Marketing from a Marketing Perspective (Part 3)
81. Thinking Outside the Box - How Big Boxer Costco Tackled
the CRM Stakeholder Challenge
80. Event Triggered Marketing - Along with Best Practices
for Marketing today and the Future of Marketing Going Forward
79. Real Breakthroughs in Business-to-Business Direct Marketing:
B2B Direct Marketing from a Marketing Perspective (Part 2)
78.
Real Breakthroughs in Business-to-Business Direct Marketing:
B2B Direct Marketing from a Marketing Perspective (Part 1)
77. Stakeholder Relationship Marketing
76.
Data Mining - Making it Work for You.
75. CRM - Taking the CRM Business Case to the CEO
74. "Triple
Win" Creative Marketing Initiatives That Work for the
Customer, the Retailer and Consumer Packaged Goods Companies
73.
The Role of Strategic Segmentation in Creating Market Advantage
72. “Privacy Impact” - Managing The Privacy Issue
71. Strategic Outsourcing in Marketing Services & Contact
Centres
70.
Why Good Privacy is Good Business
69.
Aligning Your Whole Organization to Build Better Customer Relationships
68. Crossroads A Recipe for Success - a fusion of Business Strategy,
Data and Creative
67.
Best Practices in Customer Data Management for Revenue Growth
66.
Fast Forward to the Future - Virtual CRM
65.
Best Parctices in CRM What do Winners do?
64. Integrating Customer Experience into your CRM Strategy
to Build Loyalty & Profit
63. The New Privacy- How it Will Affect your Business and The Challenges
of Building Relationships in the Dark
62. Dont Forget to Pack the ROI in the Toolkit
61. Four Powerful Steps to Increasing Loyalty, Sales and Profitability
60. "Competitor
Targeting - Winning the Battle for Market and Customer Share"
59.
Your Customer Your Valentine - Relationships That Matter
58.
Customer Relationship Management Conference & Exposition
in cooperation with DCI - Chicago
57.
Secrets of Customer Relationship Management
56.
Information is power. But only if you use what you know wisely.
55.
Customer Equity - Drive Profits & Growth Through Customer
Value Management
54.
Winning Mindshare: Important to CRM - Critical to Building Customer
Relationships
53. CRM for Insurance and Financial Services
52. Customer Retention - The Keys to Loyalty
51.
Owning Customers For Life
50.
CRM Project Management - Contact 2001
49.
The Strategic Customer Relationship Management Forum
48.
Getting More Out of Your Relationships: Connecting with Customers
47.
CRM in the Real World - A Report From the Front Lines
46.
e-CRM Summit
45.
Balancing Personalization and Privacy
44.
Does Relationship Management Have a Future in YOUR Organization?
43.
CRM Seems so Easy, Why is it so Hard to Make it Work?
42.
How to get into e-CRM with Minimal Expense Yet Still Produce
Maximum Results and Benefits
41.
Speed and Personalization
40.
Gaining CRM Advantage Through Effective Innovation
39. The Toronto Summit on CRM
38. CRM and The Missing Dimensions of Customer Loyalty Predictions
38.
How many Sales are YOU Losing?
37.
The E-Commerce Leap
36.
Maximizing the Effectiveness of the Internet in Business to Business
Selling - Toronto
35.
The Ten Biggest Myths of Relationship Marketing
34.
Strategic Internet Alliances
33.
Relationship Marketing 2000
32.
Boston, Washington, Chicago, New York, Atlanta
31.
Computer In$elligence - Transform Your Bottom Line with Interactive
Marketing Magic
30.
Maximizing the Effectiveness of Customer Relationship Management
29.
How to Ride The Permission Marketing Wave in Relationship Building
28. Relationship Marketing Seminar in a Direct Sellers World - Conference
27.
Relationship Marketing and Keeping Ahead of the Curve
26.
Relationship Marketing and Keeping Customers at the Speed of
Change
25.
Relationship Marketing and the Power of the Brand
24.
How to Build Better Brand Standing
23. "Don't
Just Touch Your Customers......Learn More About Them"
22.
The Toronto Summit 1999 on Relationship Marketing
21. How to Profit from Customer Dissatisfaction
20. Using the Web for Lead Generation and Creating and Building Lasting
Customer Relationships.
19. Building Web Sites That Work as Relationship Marketing Tools
18. Customer Relationship Management and Database Mining: Manage Customer
Commitment - Not Loyalty
17. Tying it all Together - Turning Data into Action
16. How to Build Profitable On-Line Relationships
15. A Profit Centric Guide to Measuring and Evaluating the Lifetime
Value of Your Customers - Orlando, Florida
14. How to Successfully Integrate E-commerce with Relationship Marketing
13. Data Warehousing & Business Intelligence
12. Using Data Mining to Support Customer Relationship Management
11. The New Electronic Relationship : Taking a Byte Out of the Competition
10. Customers for Life
9. Relationship Marketing on the Internet
8. Relationship Marketing Strategies - Atlanta
7. Selling Tomorrow's Customers
6. Defining and Measuring Brand Loyalty
5.
Finding the Hidden Profit in Your Customer Base
4.
From Branding to Bonding
3.
Is Relationship Marketing a Crapshoot?
2. New Strategies, Techniques and Technologies to help you Win the
customers you want and KEEP them forever
1. The 3 Waves of Becoming a Customer Centric Enterprise
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