Professional Designation in Customer Relations Advanced (CRPA)
"This designation — PCRA — is an important recognition for those people wanting to work in the service industry and to create effective customer relations with professional level soft-skills".

"Given the dearth of comparable product in the marketplace — certainly none having such a cohesive and comprehensive soft-skills approach to professional customer relations professionals — we consider the PCR program and our associated PCRA designation a must in the business. This is the perfect program for organizations and individuals to build and upgrade their Customer Relationship Skills. Robert T. Stacey - President - AARM.


The PCR Professional Soft Skills Series is an interactive computer-based learning program that offers the attendee the opportunity to make a real change in their professional life.

This program is designed to help the attendee be more successful by leveraging precious learning
with critical soft skills that will enable the attendee to relate better with customers, co-workers and others in the everyday world.


  
This on-line program is based on established interpersonal theory curriculum and includes insights and content from a consortium of business educators and practitioners.

This advanced learning series utilizes interactive Media, Exercises, Scenarios and Case Studies to provide practical content for learning essential Soft Skills in Professional Customer Relations.
One Certification Programs is available

The combined PCR Designation for the PCR Soft skills series - (PCR)

and Advanced PCR designation for the Advanced PCR Soft Skills Series - (PCRA)
Curriculum

The Professional Customer Relations (Basic) - Soft Skills Series - (PCR)

Essential Customer Skills
Creating Winning First Impressions
Diffusing Tense Situations
Body Language On & Off the Phone
 Basics for Quality Sales and Service
introduction to the Sales Process
Providing Quality Services

Fundamentals of Customer Relations
Creating Valuable Customer Relationships
Understanding (Helping) and Keeping customers
Overcoming Barriers to Communication

 Fundamentals for Business Communications
Business Communication
Essential Multicultural Communication
Overcoming Barriers to Communication
Customer Service Representative Skills
Understanding Active Listening
Telephone Skills
Dealing with Hostile Clients		 Conflict Management and Resolution
Understanding Needs and Conflict
Dealing with Impasse: Creating Common Ground
Client Service Processes
Dealing With Hostile Clients

The Advanced Professional in Customer Relations - Soft Skills Series - (PCRA)

Behind Organizational Customer Service
Organizational Structures and development
Corporate policy vs Corporate Behaviour
Individual and Organizational Communication		 Dealing with Change in the Workplace
The Nature of Change in Business
Change Roles and Attitudes
Developing a Personal Change Strategy

Working in a Team Environment
Individual and Group Perceptions
Individual and Team Behavior

  

Registration Fees

PCR Series - $ 594

This Access Pass entitles you to login to the PCR OnLine CourseWare. The OnLine Courseware Key ID Number is valid for 60 Days from the Date of Issue.

PCR Certification - $ 69

With this E-Ticket you are entitled to take the Professional Customer Relations Specialist exam to earn the Customer Relations Professional (CRP) Designation.
Advanced PCR Series - $ 297

This Access Pass entitles you to login to the PCR OnLine CourseWare. The OnLine Courseware Key ID Number is valid for 60 Days from the Date of Issue.
 		 Advanced PCRA Certification - $ 69

With this E-Ticket you are entitled to take the Professional Customer Relations Specialist exam to earn the Advanced Customer Relations Professional (CRPA) Designation.

Frequently Asked Questions (FAQ's)


Question 1 - Is it recommended that a person takes the the advanced even if they've been in the business for many years? 		Answer: Yes. Even though someone might have a great deal of experience in business, the program presents various curriculum theories in context of business situations that provide important perspectives on being a processional customer representative.


Question 2 - are both of these Soft Skills Series courses done on-line and what is the time schedule?

 Answer: Yes. They are on-line and the courses are self-paced. On-line and available 24/7.


Question 3 - Can a person sign up at any given time?



 Answer: Yes. Once AARM registers the student, the account will be made active.


Question 4 - Can a person re-take the certification exams if they fail on the first attempt.

 

 Answer: Yes. it is possible that you may have to go back and some review material. The Exam E-Ticket has Multi-Take Permissions so if you are unable to pass the exam on your first attempt, you are allowed two (2) additional attempts.

To register: email certification@aarm.org or call 905 833 5497

Courses are available for bulk purchase. Call AARM for details.