Our honest reviews tell the story.
P.CRM Certification is better than ever!


“The presenters were uniformly excellent, the materials comprehensive, and the content advanced.”- F.A., Manager CRM
“I left with new information and knowledge that will be immediately applicable to my daily work. Highly recommended!”
KM - CRM Research Solutions
"As a great believer in continuous learning, I’ve participated in many learning forums. I give the P.CRM program top marks!"
CD - BMO Financial Group

"Thank you for the very informative sessions and authoritative facilitators. I truly found it insightful and thought provoking for a professional advising others on this space." DM - CEO - a global leader organization in data-driven 1 to 1 marketing campaigns.

"I am finding that the knowledge gained through the P-CRM course to be very beneficial on a daily basis.
 I look forward to continuing to grow my knowledge of CRM through my association with AARM.
"
DK - VP - A major fund raising organization.
 
“The seminar was fantastic. Moreover, the other attendees were all
active professionals who used Relationship Marketing.”
Dr. Stephen Moff, Professor of Marketing Pennsylvania College of Technology

“Great presentations which immediately impacted sales.”
AP- Director of Marketing
“Great presentations which immediately impacted sales.”
AP- Director of Marketing


"The informal structure allowed for great interaction with the other participants, as well as the presenters. We didn't just follow a preset agenda, we were able to discuss issues that were relevant to us in our everyday work environments - overall, a very worthwhile experience." SJ - major financial services organization

Trust your peers… and take this opportunity to rub shoulders with some of the best minds in the country, CEO's, VPs, Directors, CRM experts and thought-leaders from around the world. After being certified, you’ll be able to participate in ongoing upgrades available only to P.CRM Alumni and, you'll be entitled to use the professional designation PCRM after your name as indication of having acquired the Association's Executive level professional designation in CRM.
Get in on the P.CRM advantage.
Ensure you’re seen as the professional you are.

Available

IN PERSON

OR ONLINE-ONDEMAND


Imagine getting this kind of knowledge so fast!
The tools you need to determine your current mix of customers, the current and potential profitability of each one, and to build customer equity
How similar knowledge such as common definitions and concepts and a shared understanding will increase your staff’s ability to communicate and work together more effectively
Understanding the impact of technology on marketing and how technological advances can help your company bond more tightly with your customers
Why company relationships go beyond those with customers to include employees, suppliers, investors, and other important links in the “chain of relationships.”
How to link various initiatives within the company - technology, people, business processes, and customer knowledge – so you bond more intensely with your customers and create new value with them
How to establish strategic frameworks for initiatives
How to plan CRM initiatives using proven techniques that ensure successful implementation
How to establish a broader CRM context, leading to superior stakeholder relationships
The leading-edge concepts that can help your company secure and retain customer relationships in the face of intensifying competition
Hot spots
State of your Industry
Case Studies
Best Practices
and more


IMPORTANT!


After attending this comprehensive, interactive Certification program, you will be entitled to use the designation
P.CRM after your name.

CRM is the basis for doing business.
Can your company afford to be left behind?


Read - the Importance of Certification


SOME OF THE THOUGHT-LEADERSHIP ORGANIZATIONS WHERE YOU WILL FIND P.CRM CERTIFIED PROFESSIONALS (P.CRM)

A.C. Nielsen Company, ATI Technologies Inc., Aruba Tourism Authority, Avaya, Bell Canada, BMO Financial Group, BMW Japan Finance Corp., Canada Post Corporation, Carlson Marketing Group, CIBC, DuPont, Enbridge Consumers Gas, Environics Research Group, Envision Credit Union, Fidelity Investment, Forum Research Inc., Foster Parents Plan, GlaxoSmithKline, IBM, IPSOS-Reid, LCBO, Microsoft, Miller International, Pennsylvania College of Technology, PostLinx Corp., , Rogers Wireless Communication, Sears, TD Bank Financial Group, TD Waterhouse Investor Services Inc., Toronto Stock Exchange, Toyota, Universal Studios, USC Education Savings Plans, US Air Force, World Vision, Xerox and many other Fortune 2,000 companies.

Click here for a closer look


The Official P.CRM Registry
It's a who's-who of CRM.
Click Here


Want to thrive in the Customer Relationship Management environment?
Register today for the next certification!


Click Here for IN PERSON Program details


Click Here for ONLINE ON-DEMAND Program details



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