Customer Service Management Specialist (CSMS) Certification.
To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your responsibilities beyond your daily job duties.
This SPECIALIST CERTIFICATION PROGRAM will cover today's issues in detail and the new emerging reality to identify opportunities, set goals, solve complex problems, make decisions, take on new roles, take on leadership/initiatives and communicate effectively with internal and external customers.
This SPECIALIST CERTIFICATION AWARDED BY INTERNATIONAL SOFT SKILLS INSTITUTE will give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry.
Requirements for Entry
Mature student or based on educational background and/or work experience and the completion of a multi-part course curriculum work listed in Certification Course Outline. It is available to all students, of all academic/industry backgrounds.
This program is on-line self paced interactive learning program - You’ll have all the flexibility and benefits of studying from anywhere, anytime, at your own pace whilst we ensure that you are never actually studying alone.
Program Course Content and Delivery
This program courses come with downloadable work book, e-excercise, e-assignment, e-interactive scenarios/case study, 24/7 Social Media Education support, smartphone access to e-interactive scenarios, quizes, course summary and unlimited access to e-notes.
Facilitator Support
From the day you enroll, we are committed to helping you successfully complete your program. You will have access to facilitator support via email or social media to ensure that you receive constructive feedback and to deal with any question you may have. You are more than welcome to post a question on “Ask Question” live interactive tool and you will receive the feedback from the course facilitator and/or from our International online E-Learning Community members.
Study Hours
The approximate amount of time required to complete the program is 32 hrs. You will have online access for 3 months to finish this program.
This is only an approximate study time and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. At the end of each course there is an exam that needs to be completed.
Assessment Method
Certification is granted for the program by achieving a minimum score of 80% on the certification exam and completion of project work assignments. Students must apply the course knowledge, techniques and methods used in the courses to create a "Scenarios" and submit as part of program certification completion to prove that they can actually apply/do the work.
This Certificate course has optional courses as additional business learning courses. Student has the option to take all optional courses or not take any or take 1 or 2 optional courses. The Certificate pass grades are based on mandatory courses only.
Core Certificate Courses
ECH100 - Effective Complain Handling Process - Advanced
TE100 - Telephone Etiquette - Essential
CSM200 - Customer Service Management - Advanced
Elective Courses
PM100 - Project Management - Essentials
OSLC100 - Organizational Strategy, Leadership and Culture - Advanced
MES100 - Measuring Enterprise Strategies - Advanced
What
You'll Get |
Cost
*
Plus applicable taxes in all cases |
Upon
Registration you will receive the necessary
instructions and access codes for the program
After
passing the final exam
you
get full Certification as a CSMS Professional
a letter of certication and official Certificate
suitable for framing.
Access to
the AARM - P.CRM Community of professionals for
ongoing Networking and Professional Development.
|
Regular
Rate - $ 650 USD or CDN
Other limited rates may apply.
This month - We are able to offer
a special rate of $ 500.
Payment is via major credit
card or PayPal Account
|
To register,
please contact our Registrar - Anian Sommers
at 888 447 7740 or aniansommers@aarm.org
Or, pay
online with PayPal or any major credit card and we will contact
you
to provide the necessary codes to access
the course materials. Just click on the Register Now button below.
Click
here for more registration and payment details
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