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Addicted Customers: How to Get Them Hooked On Your
Company "Finally! A clear explanation of how to build loyalty in business relationships, and why companies need to recognize the emotional power of the customer experience."
Winning Mindshare: The Psychology of Personalization and One to One Marketing Winning Mindshare will help you understand the mindset of today’s customers, and will help you build the strategies and tactics needed to get attention, create desire, and build meaningful customer relationships.
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