• Professional Certification in CRM.
• Professional BPM Certification program
Telephone marketers in Canada are about to have their worlds turned upside down
Direct Mail Spending in the U.S. Grew 5.0% In 2007
• Customer Relations Professional designation - CRP
• Business-Key™ Workshops

 
AARM Executive Alert NA26



Feb 8, 2008


Professional
Certification in CRM


"Thank you for the very informative sessions and authoritative facilitators. I truly found it insightful and thought provoking for a professional
advising others on this space."
DM - CEO - a global leader organization in data-driven 1 to 1 marketing campaigns.

February 26/27 - TORONTO
Book by Feb 10th and
save $750


Telephone marketers in Canada
are about to have their worlds turned upside down!

 



The BPM Kit

It's Coming Soon!
Watch for it.
The Customer Relations Professional designation. This designation — CRP — is an important recognition for those people wanting to work in the service industry and to create effective customer relations with professional level soft-skills.

We are excited to endorse all of the curricula and product. In fact, given the dearth of comparable product in the marketplace — certainly none having such a cohesive and comprehensive soft-skills approach to professional customer relations professionals — we consider the PCR program and our associated CRP designation a ‘first’ with great potential. This is the perfect program for organizations and individuals to build and upgrade their Customer Relationship Skills. We are pleased to be deeply involved in expanding it's use throughout the world.
Click here for information

This issue of the AARM Executive Alerts is sponsored by


Direct Mail Spending in the U.S. Grew 5.0% In 2007
In the face of daunting marketplace challenges, including a substantial postage rate increase, higher raw materials costs and heightened competition from low-cost interactive media, U.S. direct mail spending continued to grow in 2007, climbing 5 percent from 2006 to total $58.4 billion in aggregate investment, according to a white paper released by Winterberry Group (http://www.winterberrygroup.com).

The white paper, entitled Vertical Market Trends in Direct Mail 2008, is the New York-based consulting firm’s fourth annual study of the direct mail sector, inclusive of both mailers and the production service providers who support their campaigns. Based upon feedback provided through hundreds of interviews with executives from throughout the industry, it explores macro trends affecting mailers and service providers, unique production sector issues as well as developments specific to one or more vertical markets.

According to Winterberry Group, direct mail growth continues to outpace that of both “above-the-line” advertising and virtually all other non-interactive marketing media. But that growth slowed dramatically in 2007 from the previous year, when marketers increased their year-over-year investment in direct mail by over 7 percent. The report concludes: “With [the postage rate] increase now a distant memory and with the threat of future such hikes mitigated by postal reform legislation that sets an effective cap on new postage increases, the focus for 2008 will shift to advancing the role of direct mail as a component of the multichannel marketing mix. Expect marketers to continue turning to new applications (including analytical modeling, event triggering, multichannel coordination and advanced postal

 

optimization initiatives) in order to reinforce their presence in the mailbox and complement other on- and offline marketing approaches.”

The white paper outlines three macro trends and five vertical market trends which should play significant roles in shaping the direction of direct mail use in 2008. The macro trends include:

1.) Heightened political and societal pressure to “go green” will require both marketers and service providers to adopt and publicize significant environmentally-friendly process enhancements competitive advantage will accrue to those companies that are able to substantiate their efforts with demonstrated positive impact.

2.) Potential legislative threats, including “do-not-mail,” privacy protection and data-use restriction proposals, will increasingly impact strategic campaign execution and influence broader direct marketing spending decisions.

3.) Logistics and raw material costs will continue to impact budget allocation and drive marketers to focus on process efficiency.

“2007 presented direct mail marketers with an unprecedented set of challenges, ranging from new postage rates to higher logistics costs to a renewed focus on environmentally-friendly production methods,” said Bruce Biegel, Winterberry Group’s senior managing director. “While these issues will continue to play a role in campaign execution this year, we expect that many marketers and service providers will respond by redoubling their focus on efficient data utilization, postal optimization and responsible ‘green’ citizenship.”



Available free to AARM Members Call 905 833 5497 to register
Shanghai - Mar 26-27, 2008

Take advantage of the opportunity to hire a Co-op student from the postgraduate
Strategic Relationship Marketing Program at George Brown College
Click here

AARM Exclusive Business-Key™ Workshops
How do you accelerate the learning process in your business?
How do you get everyone on the same page and working together/
How do you explore the art-of-the-possible for your business?


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and thanks to some of our supporting organizations (below) this week.