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Asia Pacific

Asia Pacific Activities are headed up by Dr. Paul Leow (Head Faculty/Senior Principal Consultant AARM Canada, since 2000).

Co-founder of AARM Asia Pacific brand at AARM Korea (2007), Executive Vice President AARM Canada (1996) and Executive Director CRM & Learning Tan Chong Group (2008 to Aug 2015). Since Oct 2015 based in Singapore, supporting AARM training and consulting activities in Indonesia, Malaysia and Middle-East.

AARM Asia Pacific under the guidance of Dr. Paul Leow, with the passionate support from AARM Canada, ventured into countries like China, Taiwan, Japan, Indonesia, Malaysia, India, Vietnam, Lebanon and UAE with our core AARM PCRM certification program, other customer centric programs and especially, CRM consulting.

Since 2014, we have been actively involved in Indonesia, Malaysia and Lebanon providing AARM PCRM certification, CRM consulting (areas like big data, LTV and predictive analytics/marketing) and senior executive talent management training (areas like – Leadership, Change Management, Cross Cultural issues, Strategic Management and IMC). We also support several Korean, Malaysian, Taiwan and Indonesian Universities CRM programs.

Some Activities include
•    2001 - Ford Asia Pacific (based Taiwan) enterprise-wide CRM implementation
•    2001 - FAW Volkswagen China enterprise wide SAP CRM implementation
•    2001 - AMD Hong Kong PRM strategy, training and IMC implementationz
•    2001 - Shinhan Bank South Korea call center implementation
•    2003 - Canadian Java Express Vancouver franchising implementation
•    2003 - African Children Choir, Langley Donor centric IMC implementation
•    2004 - Telkomsel Indonesia pre-paid churn problems solution
•    2004 - Dow Agro-Science & Bayer Crop-Science Alberta CRM trainings
•    2005 - Alexandra Hospital Singapore PRM implementation
•    2005 - Air New Zealand Sinagpore loyal program
•    2007 - Kookmin Bank Korea credit card single view customer project
•    2008 - CRM initiative at Nissan and Renault Malaysia
•    2009 - Motherhouse Japan CRM processes in Taiwan
•    2011 - Set up Tan Chong Technical Institute Malaysia Skills Based vocational school
•    2014 - Set up AARM presence in Indonesia, Malaysia, India and Lebanon
•    2017 - Started enterprise wide CRM initiatives at Intiland Group Indonesia


Contact Details

For more details, please contact – Dr. Paul Leow at drpaulleow@aarm.org or PL0791@yahoo.com or aarmkorea@aarm.org

+65 9633 3435 (whatsapp/kakao/wechat).


Click here for our P.CRM Certification Live Course Asia Pacific Format Brochure.

Asia Pacific Graduates List


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